SHIPPING & RETURNS
Attention: Due to COVID-19 and federal shipping practices the USPS has been experiencing unprecedented delays. A tracking number will be provided with each transaction in a follow-up email.
We ship goods within 5-7 day after the order is processed. Custom orders can take up to 3 - 6 months. If you would like to discuss a custom order for a special occasion, please email us at African9Designs@gmail.com
Currently, A9D only ship within the US and US Territories. Items are shipped by United States Postal Service (USPS) and on average cost $5-6.50 for the first item + $1.50 for each additional item. Free shipping on all packages over $200.00.
**Shipping Disclaimer: African-9-Designs (A9D) is not responsible for delayed scanning of packages, lost, damaged, or stolen packages. Packages that are marked as delivered by the shipping carrier, but "not received" by the customer are the responsibility of the customer and your local post office or carrier. These incidents are rare, however, if you experience a problem after shipping please contact your shipping carrier directly. Lastly, to help ensure you receive your artifacts, please include any special delivery instructions. Please note, A9D is not responsible for the carrier adhering to delivery instructions.
Return & Exchange Policy
ALL SALES ARE FINAL.
Our goal is for you to be completely satisfied with your purchases. You are buying authentic African artistry and each item is handmade. These items are not manufactured but taught and handed down from one generation to the next. Therefore, all pieces are perfectly imperfect. We feel this adds charm, character, and culture to each item. Please examine your piece(s) careful as ALL SALES ARE FINAL.
In the event there is a problem with your merchandise, and it is the result of our error, please contact us at African9Designs@gmail.com or 678-365-8003 (text) so that we can take care of it immediately!
We appreciate your business and want to ensure that you are completely satisfied with your purchase.
"Bridging Our Worlds Through Culture"
Thank you for choosing to do business with A9D! We accept all major forms of credit and debit cards. Additionally, for your convenience we accept PayPal.